Services
From first call to first flight, and every day after.
The people who build ZoolAir also set it up, train your teams and answer when the operation needs help.
Implementation
Stations, fleet, schedule, fares and taxes set up with your teams, then a parallel run before the switch.
- Schedule imported from SSIM with a dry run
- Classes, fares, rules and taxes set up with you
- A parallel run before the switch
Training
Reservations, counter and gate staff trained on their own screens, in Arabic or English.
- Sessions by role: reservations, counter, gate, supervisors
- In Arabic or English
- A user manual for every module
Hosting and support
We run the platform in the cloud and support it from Khartoum, with the engineers who build it.
- We run and upgrade the platform
- A database backup before every upgrade
- Support from the engineers who build it
Integration and custom software
Payment gateways, message providers, your website and your accounts, connected through documented APIs. What the product lacks, we build on the same platform.
- One adapter per payment gateway
- SMS, WhatsApp and e-mail providers
- Your website on the public booking API
Applied AI
We help airlines find the work AI can take off their staff, and build it with their data under their control.
- One process first, not a programme
- Your data stays under your control
- Measured against the manual way
Consulting
An outside view of your reservations, sales channels and airport processes before you change systems.
- Sales channels and agency credit
- Check-in and boarding at a station
- A written report with priorities
Implementation
How an airline goes live.
A start that fits a regional airline: your network first, then your fares, your people and a parallel run.
- 1
Network and fleet
Stations, aircraft types and the schedule, imported from SSIM with a dry run so nothing lands unchecked.
- 2
Commercial set-up
Booking classes, fares, rules and taxes, configured with your revenue team.
- 3
People and access
Staff accounts with single sign-on and roles, and training in Arabic or English.
- 4
Parallel run
Your teams sell and check in on ZoolAir next to the current system before the switch.
- 5
Go-live
Your airline on its own tenant, supported by the team that builds the product.
Questions
What airlines ask us first.
Straight answers. Where something is not built yet, we say so.
What does ZoolAir replace?
The passenger service system: reservations, inventory, fares, ticketing and departure control. They run on one platform, so nothing is transferred between the reservations system and the airport.
How does an airline move to ZoolAir?
The schedule is imported from an SSIM file with a dry run first. Stations, fleet, booking classes, fares and taxes are set up with your teams. Staff are trained, both systems run side by side, and then you switch.
Where is the system hosted?
We host it in the cloud. It can also be installed in your own country or your own data centre. Staff need only a browser.
Does it work when the connection drops?
Check-in does. The counter keeps the passenger list and seat plan on the device and sends its work in order when the line returns. Selling needs a connection, because a seat must never be sold twice.
Which payment methods are supported?
Cash, bank transfer and wallets at sales offices. Agencies pay from a deposit or on a credit limit. Online gateways connect through an adapter we build for each acquirer. Two currencies run side by side with a daily exchange rate.
Can our own website sell tickets?
Yes. The public booking API covers stations, flights, prices, holds, payment, extras, retrieving and cancelling a booking, and web check-in. Each website or app gets its own key and its own limits.
Do you connect to GDS, NDC or other airlines?
Not in live operation today. NDC, GDS distribution, interline and codeshare are on the roadmap, and a live link needs a contract with each partner. Today an airline sells through its offices, its agencies and its own website.
Which industry standards do you use?
IATA SSIM for schedules, BCBP for boarding passes, EMD-A and EMD-S with RFIC and RFISC codes, licence-plate bag tags, the AHM 517 load sheet, and UN/EDIFACT PAXLST D02B for passenger lists.
Who can see and change our data?
Only your own staff, through single sign-on and the permissions you give them. Agency users see their own bookings only. Every change is recorded with the user and the values before and after.
How do we get our data out?
Reports and agency statements export as CSV, the schedule exports as SSIM, and the documented API reads the rest.
Which languages does it speak?
The staff app works in Arabic, English and German. Notices to passengers go out in Arabic with English.
What do we see in a demo?
Your own stations, schedule and fares in the system, and the modules that matter to you, in Arabic or English.
See your airline on ZoolAir.
A walk-through with your stations, your schedule and your fares, in Arabic or English.